00ee Privacy Policy
We are transparently explaining here how your personal information is collected, where it is stored, and how it is kept secure.
Last updated: January 1, 2026How we stand by you
Our six core commitments to protecting your information on the 00ee platform
Identity protection
Your name, address, and financial information are never sold to third parties. We only use information necessary to provide our services.
Encrypted storage
All information is encrypted using SSL/TLS protocol. High-grade AES-256 encryption is also used when storing data on servers.
Third-party controls
Limited information is shared only with verified payment processors and licensed analytics partners. Every sharing is contractually bound.
User Rights
You may view, correct, and request deletion of your information at any time. We are required to respond within 30 days.
Cookie control
You can choose which types of cookies to use. Apart from mandatory cookies, all others are optional and can be declined.
Marketing opt-out
Unsubscribe anytime if you don't wish to receive promotional emails or SMS. We respect your right to limit communication according to your preferences.
Introduction and purpose of this policy
00ee is an online gaming and sportsbook platform that prioritizes user security above all else. This privacy policy explains what information we collect about you, why we collect it, how we use it, and what steps we take to protect your information.
When you register on the 00ee website, use your account, play games, or place sports bets, you are deemed to have consented to this privacy policy. Therefore, it is essential to read this carefully before registering.
If you are under 18 years of age, you are requested to refrain from opening an account or using any services on the 00ee platform. Responsible gaming is part of our core principles.
What types of information we collect
Various types of information need to be collected to operate the 00ee platform. This information can be broadly divided into three categories:
Information provided directly
When you create an account on 00ee or fill out a form, what you provide yourself:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Permanent address and nationality
- National ID card or passport information (for KYC verification)
- Preferred payment method details
- Financial transaction details
Automatically collected information
When you use the platform, our system automatically records certain information:
- Your device IP address and type
- Browser type and operating system
- Platform access time and session-related information
- Which games you played and how much time you spent
- Betting history and wallet transactions
Information received from third parties
In some cases, we may receive information from our partner payment services or ID verification agencies, which is used solely to ensure account security.
Purpose of data use
00ee uses your information only for specific and lawful purposes. It is never used outside these contexts:
- Account management: Complete registration, ensure login, and keep the account secure.
- Service provision: Enhancing the gaming experience, providing sports betting facilities, and processing payments.
- Legal compliance: Following KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
- Fraud prevention: Detecting unusual transactions and keeping your account secure.
- Customer support: Using relevant information to resolve your issues quickly.
- Platform development: Analyzing usage patterns to improve the service.
- Promotional communications: Send bonus offers and updates with your consent.
Information sharing & third parties
00ee never sells your personal information to any third party. However, we may share limited information with certain trusted partners to operate our services:
Payment processors
Necessary financial information is shared with licensed payment gateway partners to process deposits and withdrawals. These partners follow separate privacy policies.
Game providers
Software companies providing Slots, Live Casino, or Sports Betting may view gaming session information. This is essential for game operation.
Legal authorities
We may be required to share information with relevant authorities in accordance with lawful legal directives or court orders. In such cases, we always operate within the bounds of the law.
Analytics services
Anonymous or aggregated data may be used in analytics tools to monitor platform performance. No individual can be directly identified from this information.
Data retention period
We never keep your information beyond what is necessary. However, due to legal obligations, some information must be retained for a specified period:
- Active account information: as long as the account remains active
- Financial transaction records: up to 7 years as legally required
- KYC documents: up to 5 years
- Basic information after account closure: up to 2 years
- Customer support communication: 1 year after resolution
Once the specified retention period expires, information is permanently deleted or anonymized in such a way that you cannot be identified under any circumstances.
Cookies & tracking technology
The 00ee website uses various types of cookies. Some of these cookies are essential for the platform's core functionality, while others are optional:
Essential Cookies
These are essential to maintain login sessions, verify security, and ensure the site's core functionality. Without these cookies, the platform will not work properly.
Performance cookies
These cookies are used to understand which pages users stay on and for how long, or where problems occur. This helps us improve our service.
Marketing Cookies
This cookie is used to show you relevant offers based on your preferences. It's completely optional and you can turn it off anytime.
You can control cookies through your browser settings. However, keep in mind that disabling certain cookies may limit platform functionality.
International data transfer
As 00ee is an international platform, your information may be processed on servers located in different countries. The countries to which information is sent apply international data protection standards.
The following security measures are always ensured when transferring information:
- Data transfer via end-to-end encryption
- Destination servers comply with ISO 27001 security standards
- No data is transmitted to unauthorized countries
- Data protection agreements signed with all partner servers
Policy changes and updates
00ee may revise this privacy policy as needed. In the event of significant changes, we will:
- We will send notifications to your registered email
- Display a clear notice on the platform
- We will update the "Last updated" date at the top of the page
If you continue to use the platform after changes are made, you will be deemed to have consented to the new policy. If you object to any changes, you may request account closure.
Table of contents
Contact Us
Contact us with any privacy-related questions.
Detailed list of data collection
Complete list of what information is collected, why, and how long it is retained
| Type of information | Reason for collection | Category | Retention period |
|---|---|---|---|
| Name and date of birth | Age verification and account identity | Mandatory | Account + 5 years |
| Email address | Communication, login & notifications | Mandatory | Account + 2 years |
| Mobile number | Two-factor authentication (2FA) & SMS | Mandatory | Account + 2 years |
| National ID card | KYC verification and fraud prevention | Mandatory | Up to 5 years |
| Transaction history | Financial records & AML compliance | Mandatory | 7 years (legal obligation) |
| Gaming history | Responsible gaming monitoring | Mandatory | Account + 3 years |
| IP address | Security & location verification | Mandatory | 90 days |
| Marketing preferences | Sending relevant offers | Optional | Until consent is withdrawn |
| Cookie data | Improving site functionality | Optional | Session or 1 year |
Your privacy rights
Your rights over your personal information on the 00ee platform
Right to access
You have the right to know what information we hold about you and to receive a copy of it.
Right to rectification
You may request correction of incorrect or outdated information at any time.
Right to erasure
You may request deletion of your information under certain conditions, except where legally required to retain it.
Right to restrict processing
You may request to restrict the processing of your information under certain circumstances.
Right to data portability
You can request to export your data in a portable format.
Right to object
You may object to the processing of your information for marketing or profiling purposes.
To exercise your rights: Email [email protected] or contact us via live chat. We will process your request within 30 working days.
Frequently Asked Questions
Answers to users' most common questions about privacy and promotions
Join 00ee today
Create your account now for a safe, transparent, and exciting gaming experience. Your information is fully secure.