00ee Terms and Conditions — Complete guide to platform use
This page provides a detailed description of all the terms and conditions for using the 00ee casino platform. Everything from account registration to withdrawal, bonuses to responsible gaming — each topic is clearly outlined. Please read the complete Terms before using the service.
Key Points of the Terms
Below is a brief introduction to the most important points in 00ee's Terms and Conditions.
Registration & Eligibility
To open an account at 00ee, users must be at least 18 years old. Each person may use only one account. If multiple accounts are detected, all accounts may be closed at our discretion.
Bonus & Promotion Terms
Each bonus offer has its own Wagering Requirement. Bonus funds cannot be withdrawn directly — they become eligible for withdrawal only after a specified amount has been wagered. Attempting to withdraw before meeting the requirement may result in forfeiture of the bonus.
Deposits & withdrawals
Deposits are usually processed instantly. KYC verification is mandatory for withdrawals. You must deposit and withdraw using the same method.
KYC verification & identity
Identity and address verification are required before your first withdrawal. Delays may occur if KYC documents are not submitted promptly. Providing false information may result in account suspension and forfeiture of funds.
Betting rules
Betting has specific minimum and maximum stake limits. If an event is cancelled or postponed, bets will be settled according to the specific rules. Odds are subject to change, especially in Live Betting markets.
Responsible Gaming Terms
00ee gives responsible gaming the highest priority. Players can request self-exclusion, deposit limits, or temporary account suspension at any time.
1General Introduction & Applicability
These Terms and Conditions ("Terms") apply to the 00ee casino platform and all its services. By browsing the www.00ee.net website, creating an account, or using any service, you accept these Terms. If you do not agree with these Terms, please refrain from using the service.
00ee reserves the right to modify, add to, or cancel these Terms at any time. Changes will be published on the website, and continued use of the platform after changes are made will be considered acceptance of the new Terms.
2Account Registration & Eligibility
To create an account on 00ee, the following conditions must be met:
- Applicant's minimum age is 18 years must be met.
- All information provided must be completely true and accurate.
- Each person may use only one account.
- Accounts are for personal use — gaming on behalf of third parties is not allowed.
- Accounts cannot be transferred or sold to anyone else.
Registration Process
Complete the registration form
Fill in the form with your mobile number or email, password, and required information.
Contact Verification
Verify your contact via the OTP sent to your mobile or email.
KYC Documents (before first withdrawal)
Submit ID proof (National ID / Passport) and proof of address.
3Deposit & Withdrawal Terms
Deposits and withdrawals can be made using various payment methods in 00ee's cashier section. Each method may have its own processing time and limits.
| Transaction Type | Normal hours | KYC Required | Status |
|---|---|---|---|
| Mobile banking — deposit | Instant | No | Active |
| Mobile banking — withdrawal | 5–30 minutes | Yes (first time) | Active |
| E-wallet — deposit | Instant | No | Active |
| E-Wallet — Withdrawal | 15–60 minutes | Yes (first time) | Active |
| Crypto (USDT/BTC) — Deposit | Depends on network | No | Active |
| Crypto — Withdrawal | Depends on network | Yes | Active |
| Bank Transfer — Withdrawal | 1–3 working days | Yes | Active |
General Withdrawal Conditions
- Try to withdraw using the same payment method used for deposits.
- A minimum specified amount must be in your balance to withdraw.
- You cannot submit a new withdrawal request while one is already pending.
- If a deposit bonus is active, withdrawal may not be possible before completing the Wagering Requirement.
- Unusual transactions may be reviewed under our anti-money laundering policy.
4Bonuses and Promotional Offers
00ee offers various bonuses and promotional offers from time to time. Each offer has its own terms which must be followed.
Welcome Bonus terms
The Welcome Bonus for new members applies only to the first deposit. To receive this bonus, the first deposit must be made within a specified time after registration. The amount and terms of the bonus are specified on the promotions page.
General Bonus Terms
- Each bonus has a specific validity period — unused bonuses expire after this period.
- It may not be possible to claim another bonus while one is active.
- There may be a maximum withdrawal limit on winnings from bonus funds.
- Not all games contribute equally to Wagering Requirements — some count 100%, others less.
- Sports Cashback bonuses are credited on specific days and have their own terms.
- Attempting to claim bonuses from multiple accounts will be treated as fraud.
00ee reserves the right to modify or cancel any bonus offer. 00ee's decision is final in all bonus-related disputes.
5Gaming Rules
All games at 00ee are operated through certified providers. Each game has its own rules, available within the game interface.
General Rules for Slot Games
- Each spin's outcome is determined by RNG (Random Number Generator) technology.
- If a technical issue occurs during gameplay, bets for that round may be refunded.
- Each Slot game's RTP is determined by the provider and cannot be altered.
- Incomplete rounds due to network issues will be settled according to server logs.
Live Casino Rules
- The dealer's decision in a Live Casino session is final.
- If streaming is interrupted, the round result will be settled according to server records.
- The specified minimum and maximum bet limits for each table must be followed.
- If a game is cancelled due to a technical error, bets will be refunded.
Contents
Last Updated
These terms were last updated on 2026 Last updated in. Any changes will be published on this page.
Have questions?
If you have any questions about the Terms & Conditions, contact us:
- Live Chat: Available 24/7
- Email: [email protected]
6Sports Betting terms & conditions
00ee's Sports Betting section covers Cricket, Football, NBA, Kabaddi, and more. The rules below apply to all Sports Betting.
General Betting Rules
- Bets cannot be cancelled or changed once placed.
- Each market has its own minimum and maximum bet limits.
- Odds may change at any time — the odds at the time of placing the bet apply.
- Additional rules apply to In-Play betting after the event has started.
If an event is cancelled or postponed
If a match or event is cancelled, the bet amount will be refunded. If a match is cancelled before the specified overs or periods are completed, settlement will be made according to the rules. For Cricket matches decided by the Duckworth-Lewis method, bets will be settled according to that result.
Cricket Betting Special Terms
- Separate rules may apply for T20, ODI, and Test matches.
- If a match is shortened due to rain, bets will be settled according to specific rules.
- In player-specific markets, bets will be void if the specified player does not take the field.
7Prohibited activities
The following activities are strictly prohibited on the 00ee platform:
- Fraud: Creating an account by concealing your identity or providing false information.
- Money Laundering: Using the platform for money laundering purposes.
- Multiple accounts: Opening multiple accounts under different identities to claim bonuses.
- Software manipulation: Using bots or hacking tools to influence game outcomes.
- Bonus Abuse: Exploiting loopholes in bonus terms to gain unfair advantage.
- Underage use: Creating an account for or playing on behalf of anyone under 18 years of age.
- Match Fixing: Betting on Sports Betting using prohibited information.
- Account selling: Buying, selling, or transferring accounts.
8Account Suspension and Closure Policy
00ee may suspend or permanently close accounts under the following circumstances:
- If the Terms & Conditions are violated.
- If unusual or suspicious transactions are detected.
- If KYC documents are not submitted within the specified time.
- If false information is proven.
- If concerns arise regarding responsible gaming.
Players will be notified before account closure when possible. However, accounts may be closed without prior notice in cases of fraud.
If you wish to close your account voluntarily
Any user may close their account at will. In that case, contact the support team. You'll be given the opportunity to withdraw your balance before account closure, but active bonuses will be forfeited.
9Responsible Gaming Policy
00ee considers responsible gaming a fundamental responsibility. We believe gaming should be a form of entertainment, never a cause of addiction.
Player protection tools available
| Tools | Details | Effective date |
|---|---|---|
| Deposit Limits | Set maximum daily/weekly/monthly deposit limits | Instant |
| Session Limits | Set a time limit for continuous gaming sessions | Instant |
| Self-Exclusion | Suspending your account for a specified period | Instant |
| Reality check | Reminders at set intervals showing how long you've been playing | In Account Settings |
| Loss Limits | Set a maximum loss limit for a specific period | In Account Settings |
For more information on responsible gaming, visit our Play Responsibly page.
10Dispute Resolution Process
If there is a dispute between a player and 00ee, we will attempt to resolve it through the following procedure:
Direct Contact
First, contact the support team via live chat or email. Most issues are resolved at this stage.
Formal Complaints
If direct resolution fails, send a detailed written complaint to [email protected]. We will attempt to respond within 7 working days.
Senior Review
The complaint will be reviewed at senior management level. A final decision will be communicated within 14 working days.
In case of disputes, server logs, game history, and transaction records will be considered as authentic evidence.
11Privacy & Data Protection
00ee places the highest priority on protecting players' personal information. Full details on data collection, use, and security can be found in our Privacy Policy page.
- Personal information is not sold or shared with third parties without authorization.
- All information, including KYC documents, is protected by SSL encryption.
- The option to opt out of marketing communications is available in your account settings.
- Information may be disclosed to legal authorities upon request when necessary.
12Contact & support
If you have any questions or comments about these Terms, please contact us:
Live Chat: Click the chat icon on any page of the website
Time: 24 hours, 7 days a week
The latest version of these terms is always available at www.00ee.net/terms-conditions/. Previous versions may be provided upon request.
Safe gaming tips
- Treat gaming as entertainment, not a source of income.
- Set a budget before each session.
- Avoid chasing losses.
- Take regular breaks and spend time with family and friends.
- Set deposit limits if needed.
Popular game categories
Play by the rules
Enjoy a safe and enjoyable gaming experience by following 00ee's Terms & Conditions.
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KYC verification process — details
KYC verification is an important step to keep your account and funds secure.
Submit identity document
Send clear photos of both sides of your National ID (NID), passport, or driving licence. Blurry photos will need to be resubmitted.
Proof of address
Bank statement, utility bill, or other government-issued document clearly showing your name and address.
Payment method verification
Proof of payment method ownership may be requested — especially for large withdrawals.
Verification complete
Verification is typically completed within 24 to 48 hours. Once verified, you won't need to repeat it for subsequent withdrawals.
Easy Way to Understand Wagering Requirements
The most critical part of bonus terms is the Wagering Requirement. Understanding it allows you to maximize the benefit from bonuses.
For example, if you deposit BDT 1,000 and receive a 100% Welcome Bonus — total balance BDT 2,000. If the Wagering Requirement is 30x (on the bonus portion only), you must wager 1,000 × 30 = BDT 30,000 before withdrawal. The deposit portion can be withdrawn at any time.
Game contribution rate: Not all games count equally toward Wagering. Typically, Slots contribute 100%, Table games 10–20%, and some games may contribute nothing. Check this information on the promotions page before accepting a bonus.
Wagering Validity: Each bonus has a specific timeframe to complete the Wagering Requirement — typically 7 to 30 days. If wagering is not completed by the expiry date, the bonus is forfeited.
Key Points to Remember
Even if you don't have time to read the full Terms, keep these points in mind.
18+ only
Accounts and gaming by minors are strictly prohibited.
One account
Only one account is permitted per person.
Read Bonus Terms
Check the Wagering Requirement before accepting any bonus.
Complete KYC early
Submit your documents early to speed up your first withdrawal.
Frequently Asked Questions
Answers to two common questions about using 00ee are provided below.