00ee Responsible Gaming

What is Responsible Gaming and why it matters

Responsible gaming means keeping gaming a controlled and enjoyable entertainment experience — not letting it cause financial or emotional harm to your life. At 00ee, we believe every player's gaming experience should always be positive.

Statistics show that most people use gaming as occasional entertainment and don't run into problems. However, a small percentage may develop an addiction, especially when gaming becomes the only way to relieve stress or a tendency develops to place more bets to recover losses.

00ee wants you to play consciously, know your limits, and not hesitate to ask for help whenever needed. Our responsible gaming program isn't just a legal requirement — it's part of our core values.

The reality about gaming

Many people start gaming with misconceptions. Here are some common myths and realities you should know:

• Myth: "If I keep playing long enough, I'll eventually win." — In reality, each round is completely independent and doesn't depend on previous outcomes.
• Myth: "I need to bet more to win back what I lost." — This is the most dangerous mindset, which typically leads to bigger losses.
• Myth: "I can stop anytime." — Addiction begins subtly, so even if you feel confident you can stop, setting limits is essential.
• Truth: Gaming is an entertainment expense, not an investment. Don't wager what you can't afford to lose.

00ee Responsible Gaming Tools

On the 00ee platform, several practical tools are available directly in your account to help you stay in control of your gaming experience. These tools are completely free to use and can be activated at any time.

Deposit Limit

Decide for yourself the maximum amount you can deposit per day, week, or month. Decreases take effect immediately, but increases are subject to a 24–72 hour cooling-off period.

Betting/Wager Limit

Set an upper limit on the total amount you can wager in a given period. You can set separate limits for Sports Betting and Casino sections.

Loss Limit

You will be alerted and kept within the limit when losses exceed a set amount. This protects you from sudden large losses.

Session Time Limit

Set a maximum time for each gaming session. When time expires, you'll receive a notification and the option to log out.

Reality Check

Pop-up notifications will periodically show how long you've been playing and how much you've spent or won. This helps you stay aware.

Self-Exclusion Process

If you feel your gaming is getting out of control, Self-Exclusion is an effective step. At 00ee, the process is simple and confidential.

Temporary exclusion

You can temporarily freeze your account for 1 week, 1 month, 3 months, or 6 months. During this period, you won't be able to log in or bet, and no promotional emails will be sent.

Permanent Exclusion

You can permanently close your account if you wish. Any remaining balance will be refunded, and restrictions may apply to opening new accounts in the future.

How to Self-Exclude

• Log in to your account and go to "Account Settings".
• Find the "Responsible Gaming" section.
• Click the "Self-Exclusion" option and choose your preferred duration.
• Complete the process via confirmation email.
• Contact us via live chat for direct support.

Signs of Problem Gaming

When gaming becomes a problem, certain signs appear. Check yourself against the points below. If you answer "yes" to most of them, it's time to seek help.

• Are you lying about gaming or hiding it?
• Are you placing more bets to win back lost money?
• Do you feel restless or irritable when you can't game?
• Is gaming becoming more important than family, friends, or work?
• Can't stop gaming even when you want to?
• Is sleep, eating, or daily routine being affected?
• Have you experienced financial hardship due to gaming?

There's no shame if you notice these signs. This is a treatable issue, and with proper support, recovery is entirely possible.